Decathlon City

Today I returned some items at the Decathlon store in Geneva. Due to a system limitation, they couldn’t refund the amount directly to my card, and were offering me cash in Swiss francs or a gift card instead. I needed the refund to be processed back to my card. The staff member who assisted me was outstanding: he listened patiently, understood my situation, searched for solutions, and went the extra mile to resolve the issue in the best possible way. His kindness, professionalism, and willingness to help turned what could have been a stressful situation into a very positive experience. A perfect example of excellent customer service! Thank you Vital! I really appreciate

One of the best shops for your training, leisure, etc. footwear, sportswear, swim wears, and many more. We bought scooters, safety kit for my kids, hats and summer wear. Highly recommend for a visit if you looking for summer wear. Great customer service and accessible to anyone.

Sono stato ricevuto da Jean-François per cambiare la ruota della mia bici. E' la seconda volta che vengo qui e sono sempre meravigliato dalla sua gentilezza e professionalita'. Ritornero' con piacere! Grazie mille E la terza volta che vengo e Jean-François è sempre disponibile ed efficace. Avevo bisogno di un preventivo perchè mi hanno rubato la bici e me l'ha fatto subito nonostante fosse occupato. Ci tornero' per comprarmi una nuova bici! Grazie ancora

Excellent accueil, un personnel serviable et professionnel. Une excellente surprise, j’ai trouvé tout ce que je cherchais, de qualité et à des prix très abordables, pr le même article plusieurs qualités à des prix différents, c’est très agréable!

Je suis venu faire des achats le jour de l’escalade ( je suis un très bon client) et j’ai été servi par une jeune femme Valeria. Elle a été très serviable gentille et compétente et a pris le temps de me montrer tout les articles qui m’intéressaient. En plus de sa compétence professionnelle elle a un excellent sens de l’humour et a rendu ma visite très sympathique. J’apprécie beaucoup l’achalandage de votre magasin et la compétence des vous employés. Lorsque une employée réussi à vous accueillir avec autant de classe et gentillesse que Valeria on a qu’un envie c’est de revenir. C’est une perle rare que je sûre est très appréciée par la management et tous les clients.

Une super équipe, ils sont vraiment sympas et à l'écoute !

I recently purchased ski clothes and helmets from Decathlon, and I must say, the experience was excellent. The store offered a wide variety of options, all at very reasonable prices, making it easy to find what I needed without breaking the bank. The attendants were incredibly helpful, offering guidance on sizes and options to suit my needs. Their expertise made the shopping process smooth and enjoyable. When the helmets I bought didn’t fit the people I purchased them for, the staff made the exchange process hassle-free. They quickly swapped them for the correct sizes, showing great professionalism and customer care